De-escalation provides career development professionals the skills needed to calmly communicate with an agitated client in order to better understand, manage, and resolve concerns. Key de-escalation strategies help reduce client agitation and build a connection between coach and client. This presentation will focus on reducing and containing conflict when interacting with clients. Presenters will address the stages of escalation, brain development caused by trauma, and the techniques used to calm an escalated individual. Workshop attendees will leave with a better understanding of the various methods they can incorporate during client meetings in order to preserve a successful working relationship during times of conflict.